TheFountainShop.com makes every effort to ship your item(s) as quickly as possible. Most in-stock orders are processed and shipped within 24–72 business hours of the sale. Please note that we do not process orders on weekends or holidays.
- TheFountainShop.com does not deliver to PO and APO/FPO box addresses.
- Products shipped to an address within the state of Arizona will be charged applicable sales tax.
- Packages cannot be re-routed while in transit.
- If your order arrives damaged, please contact our Customer Service department to receive an RMA number and instructions on how to obtain a replacement item.
For all of our customers residing within the 48 contiguous United States, TheFountainShop.com will ship via UPS Ground or FedEx. In certain cases—such as replacements, etc.—we will send your order using USPS Priority Mail.
Additionally, we offer different shipping options, such as faster delivery, for customers seeking expeditious delivery of their order. Unfortunately at this time, customers in Alaska and Hawaii can choose Ground Shipping only.
To view the shipping charges to your location, add the item(s) you wish to purchase to the shopping cart. Next, click on the Shipping Rates button within the cart. In the new window that opens, type in your five-digit zip code and click Get Rates.
International shipping rates are determined by a matrix of factors including package size, weight, and value. Therefore, in some cases we will not be able to predetermine the shipping costs for your international order. If you would like to ship internationally, please contact us for a special shipping quote.
UPS & FedEx transit times within the US range between 1–6 business days. They do not deliver on Saturday or Sunday. Therefore, an item shipped Next Day Air on Friday will not arrive until Monday. Check below to see the different transit times.